The opportunity
In this role, you will be responsible for delivering tailored IT solutions and services to our site, acting as the key interface between business units, application owners, and IT stakeholders. You will ensure the smooth operation of IT infrastructure and applications, while also taking on critical IT/OT cybersecurity responsibilities and providing hands-on support for both office and shop floor IT/OT assets.
How you'll make an impact
Serve as the primary point of contact for local business IT needs and escalations
Aggregate and communicate demand for new or improved IT services
Manage vendor relationships and coordinate with IT suppliers and CDC teams
Oversee ticket management, triage, and escalation processes
Deliver and support IT infrastructure onsite
Maintain governance and security standards
Execute IT/OT cybersecurity tasks, act as a first responder to incidents and to identify and protect critical factory assets collaborating with vendors to ensure proper patching and configuration of OT systems
Ensure machine connectivity with network core switches
Manage specific applications and coordinate software/network connectivity (PLC programming excluded)
Your background
Formal qualification in Information Technology
Ideally two years of experience in IT support
Experience in complex stakeholder environments and cross-functional problem solving
Familiarity with IT procedures, policies, and end-to-end business processes
Proactive, solution-oriented mindset with the ability to work independently and collaboratively
Experience with SQL Server
Proficient in ServiceNow IT Enterprise Platform, MS Office 365, MS Azure, Windows, iOS, and Asset Management Tools; familiarity with ITIL 4 framework is a plus.
Fluent in English and French
More about us
At Hitachi Energy, we valuediversity and collaboration, which driveinnovationacross all areas of our business. We operate in aninternational environmentwheredevelopment opportunitiesare always present.
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