Entry position in
Administrative Support for KAM, Customer Service and Office Management
Your tasks
Customer Service Management:
Handle customer inquiries (phone/email) from pharmacies, drugstores, and field forces
Process customer orders and ensure timely delivery in collaboration with logistics.
Manage EDI order systems and resolve delivery issues
Process customer complaints and forward to relevant departments
Document communications in CRM and SAP systems
Generate credit notes and archive business transactions
Key Performance Indicators (KPIs) and Reporting:
Collaborate on customer service KPIs like order availability and on-time delivery
Compliance and Documentation:
Manage GMP-related documentation
Ensure compliance for sample requests from doctors
Special Projects and Administrative Support:
Assist with onboarding new hires and administrative tasks like ordering office supplies and business cards
Maintain employee lists and mail distribution lists
Support sales communications
Support invoice management
Your Profile
You are a student or are looking for a first working experience
Willing to gain experience in customer service, preferably in the healthcare or pharmaceutical industry
Excellent organizational skills and attention to detail
Strong communication skills in both written and verbal English, German and French
Ability to handle multiple tasks and priorities in a fast-paced environment
A proactive approach to problem-solving and process optimization
Why Join Our Client
This is an exciting opportunity to work for a globally recognized company where you will be part of a dynamic and supportive team. Our client offers a collaborative work environment and the chance to make an impact in a rapidly evolving industry.
Your application
Please apply online. For more information about the position, feel free to contact your Gi consultant: Marta Castellano, MSc Biochemistry (; ).
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