We are looking for a dedicated leader who is ready to manage one of our most exclusive boutiques and represent the world of BVLGARI in the unique airport setting.
As Store Manager, you will play a key role: You will develop your team, boost sales performance, and ensure an exceptional customer experience—always in line with BVLGARI’s values and commitment to excellence.
Store Manager Bvlgari
Mission – Responsible for maximizing the development of the boutique in the airport environment, through the excellent management of the store operations, respect of brand image, achievement of sales objectives and management of a team of Client Advisors and Brand Ambassador. You are responsible for driving and supporting the Sales team as a coach as well as delivering exceptional service to the client, in line with Bulgari Maison’s values that you embody.
Main Accountabilities
Team Management
Contribute to the selection and recruitment of high-performing profiles
Coaching & Development of the team competencies by observing, leading by example and giving constant feedbacks on the field
Motivate and energize the team: celebrate achievement, share best practices
Communicate clear and precise objectives and KPI, sharing results and feedbacks
Organize team planning according to business needs, and show flexibility covering the shifts whenever expected
Increase team awareness of market trends and airport development
Consolidate training needs & follow up the completion of e-learning modules, ensure the team’s expertise in product knowledge, storytelling, and selling skills
Client Management
Pro-active in recruiting new clients & prospects and challenge the team accordingly
Address client concerns in a timely manner, in line with brand’s standards
Lead the team to foster a clienteling approach and mindset in every interaction, follow the achievement of CRM KPIs and objectives
Business Management
Manage the boutique to achieve sales & service KPIs
Spend most of the time on the Shop floor with client advisors and clients to understand the business, coach and support the team
Master of the boutique
Responsible for maintenance, follow up on assortments, visual merchandising, respect of uniforms & grooming standards
Store stocks follow up and ordering process
Market knowledge
Profound knowledge of the PAX, Airport news, competition
Performance explanation and weekly reporting
Proactive approach when it comes to proposing improvements, new ideas, to improve results and generate sales across all categories
Technical skills
Knowledge of store procedures/processes
Expertise in a similar, managerial position in a high-end luxury retail sales environment
Expertise in retail store operations
Knowledge of digital processes (CRM purpose) and mastering the pack office, especially Excel
Knowledge of Luxury business
Extensive product knowledge of luxury brands jewelry, watches and accessories products
Fluent in German and English
Soft skills
Driving & leading by example
Business acumen
Proactivity & engagement
Strong leadership and communication skills
Being a coach
Excellent networking and customer development skills
Delivering excellence
We offer:
An iconic brand in a fast-paced airport environment
The opportunity to lead and develop a motivated team
Exciting challenges and plenty of creative freedom jid51dce6aa jit0415a jiy26a