The Dataiku Senior Customer Success Manager is responsible for serving a portfolio of large enterprise accounts for their assigned territory. This position proactively works with a broad set of stakeholders to illustrate the value delivered through Dataiku’s software & services. The Senior Customer Success Manager serves as the internal voice of the customer while working with other Dataiku teams and partners to exceed customer expectations. This individual's performance is based on specific metrics associated with customer product adoption, expansion & retention.
How You'll Make An Impact
* Actively serves a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology.
* Gain an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku's Product & Services.
* Help clients translate the business use cases they’re trying to crack into data science solutions.
* Partner with Dataiku Implementation Managers and Data Scientists to ensure successful deployment and engagement with Dataiku.
* Provide guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production.
* Implement customer engagement strategies including consistent Executive Business Reviews.
* Leverage Customer Health analytics to identify customer expansion opportunities & churn risks.
* Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals.
What You'll Need To Be Successful
* Fluent English is a must-have. Fluent German and French, or one of these, is required for the role.
* Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts and IT.
* At least 5-15 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science.
* Strong verbal/written communication & presentation skills; extraordinary listening skills.
* Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curve.
We are proud to be an equal‑opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. If you need assistance or an accommodation, please contact us at reasonable-accommodations@dataiku.com.
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