Job Description
Installing, troubleshooting, and repairing desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activities under instruction-based activities at sites and from remote teams.
Ability to lift/move computer equipment weighing up to 50 lbs.
Expertise in desk side support and PC repair, including basic administration of Windows OS and Mac OS.
Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
Support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels under ‘Smart Hands’ capability.
Ability to troubleshoot system and network issues using deductive reasoning and resolve end-user network cabling problems.
Advanced knowledge of computer hardware, chipsets, memory modules, and peripherals.
Familiarity with operating systems, software applications, and remote connection systems such as MS Windows, MS Office 365, Active Directory, SCCM, DHCP, VPN, etc.
Requirements
Excellent written and oral communication skills with clients and management, along with strong interpersonal skills.
Ability to meet deadlines, complete tasks proactively with a sense of urgency.
Bilingual in English and local language (B2 level).
Additional Items:
Console cables for Cisco and Silver Peak.
Full internet-ready mobile device.
Noise-canceling headsets.
Remote support tools: TeamViewer, MS Teams, Putty, remote connection software, admin access to laptops.
RJ45 port on laptops.
Experience with ticketing tools like ServiceNow or Remedy is an advantage.
Note : We are seeking a highly capable, customer-focused IT Support Specialist to join our End User Computing (EUC) team in Canada. Candidates must be legally authorized to work in Canada; visa sponsorship is not available. This role involves monitoring multiple channels (phone, email, Slack, ServiceNow), providing deskside and remote support, installing and maintaining computers and peripherals, imaging and deploying laptops/desktops, and supporting AV/VC systems, among other responsibilities.
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