Ph3Role Overview /h3pWe are looking for a service-oriented 1st 2nd Level IT Support Specialist to join the IT Service Desk team. In this role, you will provide reliable technical support to internal users, resolve incidents and service requests, and contribute to the smooth operation of the workplace environment. /ph3What You Will Do /h3ulliHandle, prioritise, and resolve IT incidents and service requests at 1st and 2nd level. /liliProvide support for Microsoft 365 applications, Microsoft Teams, and standard workplace technologies. /li /ulh3Why It Might Be a Fit /h3pThis position offers the opportunity to work with a broad range of workplace technologies, support business-critical applications, and contribute to continuous service improvement initiatives within a dynamic and collaborative IT environment. /ph3Requirements /h3ulliCompleted IT education, apprenticeship, or equivalent practical experience. /liliExperience in 1st and 2nd level IT support within a corporate environment. /liliGood knowledge of Microsoft 365, Microsoft Teams, Active Directory, Azure Active Directory, MFA, Citrix, and VDI. /liliExperience working with ticketing systems, ideally ServiceNow. /liliStrong troubleshooting and problem-solving skills. /liliExcellent communication skills with the ability to support users through various channels. /liliVery good English skills; German is considered an advantage. /li /ul /p #J-18808-Ljbffr