The Role:
Customer Service Specialist – Swiss German Speaker / Schwyzertüütsch
Office Based – Katowice
*** This Job Opportunity is only offered for candidates living and eligible to work in Poland.
Salary: PLN Gross Monthly Salary + Bonus.
Client: BPO/Outsourcing Company.
Office Based – Katowice,PL
Job Description
As a Customer Service Specialist, you will respond to customer questions and concern.
Detailed Duties and Responsibilities
* Maintain reliable attendance, complete required training, and consistently meet performance expectations.
* Building a good relationship with the customer.
* Contacting customers via phone, email, or chat in Swiss German.
* Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
* Respond to customer questions and concerns.
* Assisting with technical, warranty, and complaint issues.
* Sharing insights to improve service quality and customer satisfaction.
* Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.
* Updating customer data and collaborating with other departments.
* Creating exceptional customer experience.
Ideal Profile:
Targeted Qualifications
* Fluency in Swiss German Language/Schwyzertüütsch, C1 level or Higher.
* Fluency in English Language, B2 level or Higher.
* A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
* A skilled communicator who enjoys creating personalized verbal and written communication.
Interpersonal Skills
* Communicative, Speak and/or write well and get your ideas across to others easily.
* Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
* Confident, Pleasant, Energetic, Helpful, Trustworthy
* Efficient, Perform tasks in the fastest and simplest ways that they can be done.
* Organized and punctual, put things in order so that they run smoothly and are always on time.
* Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
* Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
* Precise, Make sure that things are done accurately, correctly, and exactly.
* Willingness to acquire new knowledge.
* Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
Offer & Benefits
* Salary: PLN Gross Monthly Salary + Bonus.
* Office Based – Katowice,PL
* Full eligibility to live & work is a must.
* Monday to Friday, 8:00 – 18:00.
* Sports Card.
* Medical care.
* A global team committed to the company values.
* A dynamic work environment in a dynamically international company.
What's on Offer?
* Opportunity within a company with a solid track record of performance
* Join a market leader within Other Services
* A role that offers a breadth of learning opportunities