About the role
DP World is seeking an experienced System & Process Manager ( Air & Ocean Freight) to support the development of operational and digital capabilities across our Freight Forwarding Products. This role plays a central part in driving continuous improvement through effective system usage and acts as a key connector between Business teams (Products, Operations, Air & Ocean) and IT. The position ensures that system enhancements, integrations, and digitalization initiatives are delivered efficiently, collaboratively, and in alignment with business needs.
How you will contribute
Serve as the primary interface between Product teams (Air, Ocean) and IT to support operating systems, processes, and related enhancements or user requirements.
Lead business integration activities for newly acquired companies and collaborate closely with PMI teams.
Drive solution design for Air & Ocean Freight systems to support integration of new entities.
Translate business needs into IT developments, prepare Business Request forms, and identify system gaps.
Provide business expertise to guide system development and ensure alignment with operational needs.
Identify opportunities for process optimization to reduce cost, manage risk, and improve efficiency and effectiveness.
Deliver training to superusers and support the transition to the defined standard TMS.
Coordinate and lead UATs for standard TiAB.
Review standard procedures and training materials, adapting them to local needs when required.
What you will bring
Extensive experience in logistics, freight forwarding, or regulated supply chain environments, with strong knowledge of Air & Ocean processes and TMS systems.
A solid background (10+ years) in logistics and technology/IT, including program or project management in complex, multi‑stake