Description:
The Data Center Manager is responsible for for overseeing the operation, maintenance, and security of the organization’s data center. This role involves managing the data center's physical infrastructure, ensuring uptime, and overseeing a team of technicians and engineers. The IT Data Center Manager will work closely with IT leadership to implement strategies that support business goals while ensuring the highest levels of reliability, performance, and security.
The position ensures service provider quality by managing relevant services
through definition of KPIs, SLAs and associated measurements and reporting.
1. Operation, monitoring and maintenance of the data center components, ensuring efficiency, reliability, and security of IT/OT infrastructure.
2. Enable the Lonza Data Center standards globally and be responsible for regional DCs.
3. Act as a Single Point of Contact (SPOC) for any IT technical infrastructure related topics at the Visp site for external IT service providers and the central infrastructure team.
4. Engage as SPOC with local site mechanical service teams (electrical, facilities, fire, security, cooling, etc.) to maintain operational readiness of the data center facilities in Visp.
5. Assign and govern work to team of Data Center Operations staff.
6. Define the Data Center strategy globally and roadmap based on the needs of organization.
7. Define cabling and labeling standards with an installation concept & define type of cable
8. Develop and test the technical disaster recovery plan for the site and refresh it periodically.
9. Manage the life cycle of IT infrastructure assets and associated risks.
10. Plan and oversee data center expansions or migrations, including capacity planning and risk assessments.
11. Drive continuous improvements, standardization, and automation of infrastructure systems.
12. Maintain the consistency and maintainability of existing infrastructure environments through well-documented standards and procedures.
13. Ensure adherence with security and compliance policies and procedures within the IT infrastructure scope.
14. Monitor data center performance and troubleshoot issues, implementing solutions to optimize performance and minimize downtime.
15. Stay updated on emerging technologies and trends in data center management, recommending improvements and innovations to enhance operations.
Skills:
16. Strong knowledge of data center infrastructure, including servers, storage, networking, power, and cooling systems.
17. Advanced technical experience with VMware vSphere, Windows Server, Linux Server, Storage and Backup.
18. Knowledge of networking fundamentals.
19. Experience leading data center projects, including expansions, migrations, and upgrades, with strong project management skills.
20. Familiarity with industry standards and regulations related to data center operations, such as GDPR, HIPAA, and ISO .
21. Relevant certifications such as Certified Data Center Professional (CDCP), Certified Data Center Management Professional (CDCMP) are a plus.
22. Knowledge of security hardening and best practices.
23. Proven experience with simplification and standardization of infrastructure.
24. Ability to drive cultural and technological disruption.
25. Ability to anticipate risks and devise solutions in the moment
26. Experience in the pharmaceutical or other regulated industries.
27. Excellent verbal and written communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders.
28. English Fluency required and German Preferred language skills.
Experience in large, multi-national organizations Advanced 5- years
Competencies
Agility*
29. Challenges the status quo and looks for opportunities to make improvements in his/her area of the business and beyond
30. Learns from experience, errors and setbacks
Business Acumen*
31. Sets and delivers on individual and team objectives that support the company strategy
32. Uses knowledge of his/her business area and related areas to make correct and timely decisions
Collaboration*
33. Works in partnership amongst a wide area of stakeholder across the oganisation
34. Generously shares information and knowledge with others across IT teams and business functions
Customer Focus*
35. Proactively seeks to understand internal customer needs and requirements
36. Develops insights that can be used to enhance customer satisfaction or other metrics
Driving Results*
37. Helps peers (and team) overcome performance obstacles and challenges
38. Appropriately prioritizes multiple demands and leads defined work to successful conclusion on time
Leadership*
39. Takes personal accountability for outcomes resulting from choices and behaviours of self and team
Responsibilities
40. People No direct reports, 5- Indirect reports
41. Budget Ensure that company financial and procurement practices are followed.
42. Quality Ensure that quality (QA) policies and standards are adhered to.
43. Safety Build in safety and security by design and continuously ensure in operations.
Education
44. Bachelor's in Information Technology - Master's Preferred