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Business analyst – migration contact center

Genf
Expleo Group
Business Analyst
EUR 95’000 pro Jahr
Inserat online seit: 18 Oktober
Beschreibung

Business Analyst – Migration Contact Center

Expleo Group, Geneva, Switzerland.

We are seeking an experienced Business Analyst for the deployment and migration of Global Contact Center solutions, notably Genesys (on-premises → cloud).


Responsibilities

* Analyze business and functional needs related to contact center operations.
* Define functional and technical requirements for the migration.
* Collaborate closely with technical, business, and solution provider teams.
* Write functional documentation (user stories, process maps, etc.).
* Support test, validation, and deployment phases.
* Ensure communication between local and international teams.


Qualifications

* 3+ years as Business Analyst on Contact Center / Genesys projects.
* Strong understanding of on-premises and cloud environments.
* Excellent analytical and communication skills.
* Fluency in English required; German highly appreciated.
* Immediate availability.
* Position based in Geneva.


Seniority Level

Mid-Senior level


Employment Type

Full-time


Job Function

Information Technology


Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Expleo Group by 2x.

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