Job Title: Senior IT Service Analyst (2nd Level Support)Start Date: Asap (flexible for the right candidate)Contract Duration: 24 months (with potential extension)On-Call Support: RequiredAbout the Role:We are looking for a skilled and motivated Senior IT Service Analyst to join our Information Technology Services team. In this role, you will provide high-quality 2nd-level support for internal and external users, ensuring smooth operations across client hardware, virtual meeting tools, and IT service delivery.Key Responsibilities:Provide 2nd-level support for IT incidents and service requests (remote and in-person)Troubleshoot and support virtual meetings and multi-functional devicesAssist users directly via walk-up service countersManage client hardware (installations, staging, repairs, and inventory)Perform application software testing and coordinate with external service providersMaintain knowledge base articles and follow ITIL best practicesSupport high-level meetings and provide VIP/Senior Management assistance as neededParticipate in on-call rotation and out-of-hours supportRequired Skills & Qualifications:Proven experience in IT client hardware support and 2nd-level service operationsFamiliarity with incident management, ITIL standards, and performance monitoringExperience with Active Directory and CompTIA A+ certificationStrong communication skills for end-user and senior stakeholder interactionWillingness to work on-call and outside regular hours as requiredNice to Have:Experience with ITSM tools (e.g., ServiceNow)Certifications in Azure AD, ITIL Foundation, or Microsoft Windows OSMaybe not for you, but for someone else?
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