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Key Responsibilities
Support and professionalize Operations in Europe, reporting directly to the EU Operations Process Team Manager.
Achieve objectives related to quality, productivity, costs, SLA, and KPI frameworks for Classic Retail including MNP in the European region.
Collaborate with in-country operations to implement the LSM Europe strategy, working closely with senior management.
Act as subject matter expert for Europe in Underwriting processes, including MNP.
Ensure correct and timely support/processing by in-country operations.
Support transitions such as Classic retail to APB, UW to local Ops, and Genpact.
Perform audits and quality checks; process exceptions and complex tasks including MNP.
Achieve ambitious SLA/KPI targets on TAT and accuracy.
Ensure SOPs reflect activities and responsibilities; standardize and optimize processes.
Provide timely reports on BAU activities; participate in projects and programs.
Responsibilities will evolve with changes in operating models.
Adhere to regulatory requirements and demonstrate behaviors as per the Conduct Risk Policy, including compliance with Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing policies.
Skills and Experience
Understanding of Underwriting processes and procedures, including MNP.
Industry experience in insurance.
Experience with transactional insurance systems such as Genius, DOT, Liberty Link (highly desirable).
Excellent verbal and written communication skills in English and the local language, with the ability to interact with diverse groups.
Strong organizational and prioritization skills.
Ability to meet deadlines and service level agreements.
Proactive issue resolution skills.
About Liberty Specialty Markets (LSM)
LSM is part of Global Risk Solutions and Liberty Mutual Insurance Group, offering insurance and reinsurance services worldwide.
We value our people, promoting diversity, inclusion, career development, and work-life balance.
For more information, visit:
Working for Us
Diversity & Inclusion
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: General Business and Analyst
Industry: Insurance
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