Work in Portugal - Customer Operations/French Market (Accommodation from Day 1)
Join the Global People Sphere team as an Operations Customer Expert.
Job Details
Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: French-Speaking
Responsibilities
* Respond to customer requests via email, chat, contact forms, and calls
* Handle support tickets related to general queries, refunds, or incomplete services
* Call users to speed up case resolution and improve communication
* Perform back‑office tasks that may involve outbound calls
* Conduct outbound calls to promote products, collect feedback, and support customer success
* Maintain accurate records using CRM tools
* Achieve performance goals and respect deadlines
* Provide operational feedback and escalate cases when needed
Salary Package With & Without Accommodation
Option 1: With Apartment (Company Housing Included)
Total Gross Cash Compensation: 1,040 / month
* Base salary
* Monthly holiday & Christmas allowances
* Meal allowance (7 per working day)
* Apartment benefit‑in‑kind (200 declared on payslip, tax‑free until 31/12/2026)
* Health insurance from day one
* Potential productivity bonus (performance‑based)
Option 2: Without Apartment (You Arrange Your Own Housing)
Total Gross Cash Compensation: 1,240.00 / month
* Higher base salary (no apartment benefit)
* Monthly holiday & Christmas allowances
* Meal allowance
* Health insurance from day one
* Potential productivity bonus (performance‑based)
Training Information
* Schedule: 8 hours/day
* Training content includes system onboarding, customer management, product training & on‑the‑job practice
* Training allowance: 42.72 per day
* Payment is made only if training is fully completed
Working Conditions
* 40 hours/week + 1 hour lunch break
* 22 vacation days per year
* French holidays apply
* If you work on a Portuguese public holiday, you receive a compensation day
* Office located near Oriente / Moscavide stations (easy access by metro, bus, train)
Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work‑life balance.
Want to apply or learn more? Feel free to message me!
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