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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Customer Service Specialist
Assure an efficient supply of goods to assigned customers, executing orders in the ERP system, to deliver the required product, the correct volume and quality at the right time, in the requested point in the country.
The Customer Service Specialist is responsible for the entire order management process, steering and controlling the order process in SAP and APO planning systems during the whole lifecycle of the sales order. Generate and analyze reports on customer service metrics, inventory levels, and sales performance. The mission of the Customer Service Specialist is to ensure high service level towards customers and acquire market knowledge and products specificities to act proactively and avoid back-orders situations.
Control all orders within firm period, check and convert the requirements within the planning time fence to ensure timely fulfillment.
Communicate and coordinate with various departments, including Manufacturing, Procurement, Demand, NPI, Logistics Execution, Quality Assurance, Finance, Commercial, and Regulatory Affairs, to fulfill customer requests and ensure smooth operations.
Minimum Experience/Training Required:
Professional formation and experience gained through a previous and comparable position.
Proven experience in order processing in a customer service department, preferably in the pharmaceutical industry
Experience with ERP systems, preferably SAP and APO planning tool.
Excellent command of English is essential; knowledge of any other language is an asset for country allocation and customer service support.
Advanced proficiency in Microsoft Excel, including the ability to create complex formulas, pivot tables, and data visualization tools to analyze and interpret data effectively. Proficiency in other Microsoft Office applications such as Word, PowerPoint, is also required.
Experience with data analysis software such as Power BI (PBI) or similar tools is a plus. This includes the ability to create interactive dashboards, generate reports, and provide insights to support data-driven decision-making.
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