Description
Role Mission
The Gucci Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.
Key Accountabilities
* Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
* Provide an exceptional customer service experience by exceeding their expectations,demonstrating an excellent knowledge of the products as well as Gucci history andheritage in accordance with the Gucci selling ceremony;
* Drive and exceed individual KPI goals, by ensuring the highest level of Customer Serviceand quality of sales;
* Capture meaningful customer data according to the Company tools (CRM), for thepurposes of connecting with the client, building relationships and personalizing futureclient development opportunities;
* Maintain an active, accurate, neat and organized client book, contacting clients regularlyand providing appropriate follow-up on all sales or client requests;
* Ability to discuss with clients and give advice on general trends in the fashion world anddevelopments in the luxury market, showing passion for fashion and luxury products;
* Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to apositive working environment;
* Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;
* Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
* Contribute to the daily operations of the store, by maintaining a neat and organized understock and stock room;
* Adhere to Gucci Image standards and guidelines;
* Follow all company policies and procedures;
Key Requirements
1. 1-2 years of luxury fashion sales experience preferably in a similar role or customer servicesetting;
2. Proven ability to drive and exceed individual and store results;
3. Proven ability to build lasting relationships with customers and colleagues;
4. Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;
5. Strong organization and follow-up skills are essential;
6. Accuracy and attention to detail needed;
7. Candidate should be team-focused with a desire to collaborate effectively;
8. Ability to work in a fast moving and dynamic environment;
9. High flexibility and ability to adapt to different customers;
10. Ability to work a flexible schedule based on business needs which includes, evenings,weekends and holidays.
Job Type
Regular
Start Date
2025-09-01
Schedule
Full time
Organization
Gucci Swiss Retail SA
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