Client Support AgentTo strengthen our team, we are looking for a motivated person, fluent in German or Swiss German, with experience in SaaS support, ideally in the healthcare field. Join the Connect & Care movement! Our digital health solution improves home care through artificial intelligence (AI) and connected medical devices. Our goal: to provide better quality care and facilitate communication among healthcare professionals, patients, and their missions: Ensure customer satisfaction through effective solutions and responsive support via phone, email, and the X system. Address requests related to our product. Identify recurring issues and client needs, then relay them to the product team. Collaborate closely with our product developers to enhance the experience. Profile: German or Swiss German language, very good knowledge of French, and a good level of English. Experience in SaaS support, ideally in the healthcare sector. Good technical understanding and comfort with digital tools. Customer service orientation, autonomy, sense of responsibility, and good communication skills. We offer: The opportunity to join a fast-growing scale-up with a real societal impact. A permanent contract with prospects for development. An open company culture and an inspiring work environment on the EPFL campus in Lausanne. jid1de6505aen jit0312aen jpiy26aen