PpAt bABB /b, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. /p h3Position Reports To /h3 pService Team Leader /p h3Your Role and Responsibilities /h3 pIn this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your skill in customer service by ensuring customer retention through delivering high-quality customer experience. /p pYou will be mainly responsible for /p ul liProviding hardware support for ABB UPS (Uninterruptible Power Source) and PCS (Power Conditioning) products via our ticketing system, phone, or email, including supporting partners and subsidiaries through the 24/7 Diagnostic Centre rotation. /li liPerforming complex system analysis for ABB UPS and PCS products and documenting your findings for relevant stakeholders. /li liOccasionally traveling to support customers, partners, and ABB subsidiaries with complex installations (such as large data centers), auditing service operations, and developing the competencies of local teams, as well as providing technical training on UPS and PCS products for customers and service engineers as required. /li liInteracting with other departments, such as Quality and RD, to address product issues and drive continuous product improvement. /li /ul h3Qualifications for the Role /h3 ul liA Bachelor's degree, Diploma, or higher academic qualification in Electrical or Electronic Engineering. /li liSeveral years of hands‑on experience in commissioning, after‑sales technical support, and advanced diagnostics of UPS, PCS, or energy storage solutions are beneficial. /li liExperience in commissioning and troubleshooting mission‑critical applications such as data centers, high‑volume industrial facilities, and critical infrastructure installations would be a plus. /li liProficiency in both verbal and written English communication (B2 level or higher). Knowledge of any other language is a welcome asset. /li liThe ability to write clear and concise technical documents, reports, and field support procedures. /li liA good working knowledge of the MS Office package. /li liA willingness to engage directly with clients and teams worldwide, with a travel commitment of up to 15%. /li /ul h3Benefits /h3 ul liFlexible working hours /li liHybrid working /li liABB – SWIBECO benefits /li liMore interesting ABB benefits /li /ul /p #J-18808-Ljbffr