Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are currently looking for a Customer Service Representative to join us at our facility in Urdorf.
Key responsibilities:
· Receiving and recording orders and other customer enquiries by telephone and email
· Recording and processing customer complaints, return receipts, credit notes and transport damage
· Processing lease and purchase agreements in German and French
· Customer relationship management, changes to terms and conditions, and CRM monitoring
· Planning direct deliveries
Key requirements:
· Completed commercial apprenticeship, retail trade or commercial school required
· Customer sales experience
· Affinity for technology
· High willingness to learn
· Dedicated and communicative personality
· Very good French and German language skills, Italian is an advantage
Nous sommes actuellement à la recherche d’un(e) Représentant(e) du Service Client pour rejoindre notre site à Urdorf.
Responsabilités principales :
· Réception et enregistrement des commandes et autres demandes des clients par téléphone et par e-mail
· Enregistrement et traitement des réclamations clients, des retours, des notes de crédit et des dommages liés au transport
· Traitement des contrats de location et d’achat en allemand et en français
· Gestion de la relation client, modifications des conditions générales et suivi dans le CRM
· Planification des livraisons directes
Exigences principales :
· Formation achevée en apprentissage commercial ou dans le secteur de la vente au détail, ou diplôme d’une école de commerce
· Expérience dans la vente et le service client
· Affinité avec la technologie
· Forte volonté d’apprendre
· Personnalité engagée et communicative
· Très bonnes compétences en français et en allemand, l’italien est un atout
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
5 - Administrative Support Workers (EEO-1 Job Categories-United States of America)