Business Process Manager – Continuous Improvement 80-100% (f/m/d)
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The Opportunity
Are you passionate about driving operational excellence and fostering a culture of continuous improvement? Do you bring a strong mix of commercial and technical expertise, along with Lean Six Sigma experience? If so, we have the perfect opportunity for you!
As a Business Process Manager – Continuous Improvement, you will play a key role in embedding a CI culture within our operations teams, with a strong focus on efficiency, customer satisfaction and quality. You’ll work closely with cross-functional teams in our Product Service Center (PSC) to streamline processes, standardize tools, and support profitable growth for Hitachi Service.
How you’ll make an impact
Champion and embed a culture of continuous improvement (CI) within Operations and SCM
Lead and support cross-functional CI initiatives to drive operational efficiency and effectiveness
Map and optimize business processes, ensuring seamless interfaces between Sales, SCM, Project Management, Engineering, Order Management, Field Service, and New Business
Develop and maintain tools that promote process standardization and operational excellence across the organization
Strengthen collaboration with internal stakeholders to enhance service delivery and customer satisfaction
Proactively address and resolve customer issues and complaints in a timely and professional manner
Your Background
A passion for process optimization and continuous improvement
Higher education with a commercial or technical focus (University, FH, TS, or equivalent)
Minimum 2 years of experience in business process improvement or a related discipline
Proven ability to lead cross-functional initiatives and influence stakeholders at all levels
Strong analytical, communication, and organizational skills
Self-motivated and capable of inspiring change across teams
Proficient in SAP, SharePoint, and Microsoft Office tools
Lean Six Sigma Yellow or Green Belt certification (preferred)
Fluent in English (written and spoken); German is a plus
More about us
Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.
We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
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