PpCandidate must have valid authorization to work in Switzerland. /p h3Role Definition /h3 pThis position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. /p h3Main Responsibilities /h3 ul liAccurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding desktop support, printers, PDAs, tablets, iPhones, Android devices, LAN cable drops and similar equipment. /li liHands on role were expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets /li liProviding on-site cover as part of a shift arrangement /li liTroubleshooting and resolving operating systems issues; reimaging computers, hard drives backing up and restoring, devices settings and associated systems administration activities /li liTaking ownership of issues through to resolution on all appropriate requests. /li liCategorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information. /li liMove equipment associated with escalated help desk incidents and service requests. /li liPerforming asset inventory activities as needed. /li liTrains and orients staff on use of hardware and software. /li liRecommends and / or performs upgrades on systems (Workstations Printers) to ensure longevity. /li liWorks with procurement staff to purchase hardware and software. /li liCommunicates effectively both in the client organization as well as in the HCL organization verbally and in writing. /li liThis position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. /li liMDM clients install, setup /li liUse of SCCM for image installations and SW installations /li /ul h3Required Technical Skills /h3 ul liStrong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office / Microsoft 365 /li liDecent knowledge in using/managing at least 1 ITSM tools. /li /ul h3Required Business Skills /h3 ul liStrictly adhering to agreed timeslots and ensuring a proactive communication verbally and in writing if agreed appointments cannot be met, e.g. due to accidents or similar root causes /li liCommunicative, open, friendly, flexible and client centric to ensure client and user satisfaction meets the desired levels /li liAbility to interact with customers so as to ensure the service is polite, efficient and responsive. /li liEnsure to be contactable via Mobile and Email at a minimum during business hours and/or client operating hours /li liA self-starter with ability to work on their own initiative. /li liTo work through issues analytically to a successful conclusion /li liAn individual with a minimum of 3 year’s supervisory experience /li /ul h3Required Language Skills /h3 ul liFluent German language is mandatory (For non-native speakers at least a C1 level is required). /li liEffective English is important to communicate with central teams, both verbally as well as in writing /li /ul h3Desired Experience /h3 ul liAt least 2-5 years of experience in the field or in a related area required. /li liPrior experience on Desktops, Workstations, Notebooks, Tablets (iPads, Android), Smartphones (iPhones, Android) and Printers /li liCollaboration experience including remote control of PCs and video conferencing knowledge. /li liDeliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations) /li liStrong Microsoft Office skills (Outlook, Word, PowerPoint and Excel) /li liThorough understanding of Outlook's calendaring tool /li liUnderstanding of Exchange functional accounts and how they are used within Microsoft technologies. /li liAbility to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels /li liMust be detail oriented and self-motivating. /li liHigh level of Confidentiality, /li ligood sense of Privacy/Secrecy, /li liextremely good customer relationship management skills /li liStrong written and verbal communication skills (English +German) /li liAdditional language skills (in addition to English and German language) are advantage. /li /ul h3Benefits /h3 ul liA supportive, diverse and global team with a brilliant culture. /li liCompetitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. /li liGreat opportunities to make the role your own, upskill yourself and get involved with exciting projects. /li liTotal Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. /li liFor more information on how we process your personal data, please refer to HCLTech’s bCandidate Data Privacy Notice. /b /li /ul /p #J-18808-Ljbffr