Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand.
Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.
Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice people's loves—join our team!
What you will do :
1. Handle calls, emails, and chats with a sense of professionalism in German.
2. Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations.
3. As a brand ambassador, provide promotion support, being knowledgeable about current promotions and new offers.
4. Handle account and billing issues, along with order upselling, troubleshooting, fraud orders, and returns, based on policies provided through training guidelines.
5. Exchange ideas and solutions with your colleagues.
6. Turn every customer into a happy customer!
What you will bring :
1. Excellent command of German.
2. Good knowledge of English.
3. Great communication & soft skills, as well as problem-solving skills.
4. Computer knowledge / tech savviness.
5. Ability to multitask and have strong interpersonal skills.
6. Ability to work in rotating shifts and availability to work overtime when required.
7. Work experience in customer support is an advantage.
8. A positive and adventurous attitude.
What we offer :
1. Complete support to help you relocate to Greece (we cover your flight tickets, hotel accommodation, and support with house searching—all at no cost to you).
2. Competitive monthly salary + 2 extra salaries per year.
3. Referral Program: Bring your friends and receive bonuses!
4. Health care benefits and numerous discounts.
5. Full training by certified instructors.
6. Opportunities for professional growth and development.
7. Special events, community, and social responsibility initiatives.
8. Free online Greek language courses.
9. State-of-the-art premises with a great working environment and relaxing break areas.
10. Work for a Great Place to Work-Certified Company that fosters diversity.
Moreover, this is a great opportunity to advance your career and work for a multinational company, gaining strong experience and skills while representing one of the biggest brands worldwide. You will also be part of a company that promotes diversity and offers equal opportunities regardless of gender, ethnicity, religion, culture, or age.
Find out more!
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Keywords: Kundenberater, Kundenservice, Kundenberatung, Quereinsteiger, Teilzeit, Vollzeit, Vertrieb, Büro, call center, customer service, customer support, german speaker, german speaking, deutsch
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