Support a high-performance international business by delivering reliable, hands-on IT support in a fast-paced Microsoft environment.Service Desk AnalystJob description:Act as first point of contact for IT incidents and service requestsTroubleshoot issues across Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, etc.)Manage and resolve tickets via ITSM tools; escalate where neededAdminister users, access, and permissions in Active Directory and Entra IDHandle onboarding/offboarding (account setup, access, device provisioning)Build, configure, and deploy laptops and endpointsSupport devices via Intune / Endpoint ManagerProvide L2 support for Teams, Exchange, SharePoint, and OneDrive issuesTroubleshoot endpoint, access, and collaboration tool issuesMaintain documentation and support processesAbout the customer:Our client is a globally operating organisation with a lean headquarters in Central Switzerland, supporting complex, time-sensitive operations across multiple regions. The environment is fast-paced, highly collaborative, and driven by performance, where IT plays a critical role in daily business continuity.Requirements:5+ years experience in IT Support / Service Desk (L1/L2) within Microsoft environmentsDegree in Information Technology, Computer Science or a related fieldITIL certification or working knowledge of ITIL processesStrong knowledge of Windows 10/11 and Microsoft 365Hands-on experience with Active Directory, Entra ID, and IntuneSolid troubleshooting skills across endpoints, access, and collaboration toolsExperience with ITSM tools ( ServiceNow, Jira)Experience in basic PowerShell scriptingProactive, reliable, and confident working with business usersFluent in English, and German will be highly beneficial. Based in the Zug / Zurich region (onsite role)Applicants must hold a valid Swiss work permit or EU/EFTA citizenship, and be currently based in Switzerland. j4id10189870a j4it0418a j4iy26a