Overview
Modern Work and Copilot Cloud Solution Architecture role at Microsoft. We are looking for a Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot, able to work and influence CXOs. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI. This role is flexible in that you can work up to 50% from home.
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—driven by customer success, collaboration, and continuous learning. We are seeking enthusiastic people to provide technical leadership to enterprise customers and help them leverage M365 Copilot, Copilot chat and agents to realize tangible business value and ROI.
Responsibilities
* Be a trusted advisor and drive business value through AI Transformation: translate customer challenges into actionable solutions aligned to high ROI outcomes, ensuring a seamless, connected experience that fosters satisfaction and long-term value.
* Drive Customer Success: lead architectural design with business and technical decision makers to enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing renewal.
* Leverage Agentic AI: use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
* Explore growth opportunities: partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and value realization.
* Accelerate Customer AI Transformation Journey: engage with communities to share expertise, contribute to IP creation, prioritize IP reuse, and learn from others to accelerate AI transformation.
* Embrace a growth mindset: act as the voice of the customer by sharing insights, feedback, and success stories to inform internal strategy.
* Learn-it-all: demonstrate a self-learner mindset with continuous, self-directed learning in Copilot Chat, Agents, M365 Copilot, value realization, adoption and change management; maintain technical readiness aligned to CSU priorities.
Additional Information On Responsibilities As CSA Copilot
* Be the focal point between Microsoft and customer/partner in driving M365 Copilot adoption and end-user adoption (per BU).
* Deliver Microsoft services for Copilot through Unified support contract.
* Demonstrate Copilot M365 insights to show trends and business impact.
* Advise on Adoption and Change Management plans (exec sponsorship, end-user targeting, content and activities).
* Enable and demonstrate M365 Copilot insights and dashboards to understand usage trends and impact.
* Conduct training sessions, use-cases, and support for CxO audiences.
* Envision, design, and scope pilot, PoC, or handover for implementation (extensibility scenarios).
* Provide feedback to Microsoft Product Group and Marketing.
* Support unblocking technical issues with product groups and provide product insights.
* Support Customer Success Club and MW events by delivering sessions as a subject matter expert.
Qualifications
* Passion for new innovative technology and driving customer transformation.
* Strong project management skills.
* Ability to work with different cultures and customers.
* Ability to communicate with varied audiences, especially CxOs, with strong presentation skills.
* Demonstrate balance between business adoption/change management and technical acumen on Copilot and agents.
* Ability to lead and motivate technical communities and be a public speaker.
* Ability to adapt to change and maintain a continuous learning mindset.
* Bachelor's degree in Computer Science or equivalent.
* Fluent in English, French and/or German; Dutch or other languages are appreciated.
* No relocation is possible.
Experience
* Customer-facing experience and collaboration with Customer Success teams.
* Experience in systems development, network operations, software support, IT consulting.
* Proven track record in planning, deploying, operating, and optimizing M365 solutions.
* Analytical problem-solving; ability to explain complex topics to technical and business decision makers.
* Strong relationship-building with senior IT and business decision makers.
* Delivery of persuasive value propositions and stakeholder management across large or strategic accounts.
* Journey mapping and capability to design customer solutions; lead presentations and workshops with BDMs and ITDMs.
Technical Skills
* Subject matter expertise in at least three of the following: Large-scale Microsoft 365; M365 Security and compliance; Copilot for M365, Copilot chat; Agents creation and governance; Copilot Studio; M365 Apps (Teams, VIVA); Teams deployment; SharePoint Online & Search indexing; Cloud certifications (e.g., Microsoft 365 Certified, AI).
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Software Development
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