How will you make an impact?HOW WILL YOU MAKE AN IMPACT?
1. Data Analysis and Trend Identification: Collect, analyze, and interpret customer service data to identify trends, patterns, and opportunities for improvement.
2. Reporting and Data Visualization: Develop and maintain clear and accurate dashboards and reports to track customer service performance and communicate key information to stakeholders.
3. Cross-functional Collaboration and Team Support: Work closely with customer service teams in different time zones to understand their needs, propose solutions, and help them achieve their goals.
4. International Project Management: Plan, execute, and oversee customer service improvement projects on an international scale, ensuring adherence to deadlines, budgets, and objectives.
5. Continuous Improvement: Monitor customer feedback, evaluate the effectiveness of projects, and drive continuous improvements to optimize processes, tools, and the customer journey.
WHAT ABOUT YOU?
6. Bachelor's degree in Business, Data Science, or Analytics;
7. Proven experience in data analysis, preferably within an international customer service or a similar environment;
8. Strong proficiency in data analysis tools such as SQL, Excel, Python, and data visualization tools (, Power BI, ...);
9. Solid understanding of project management methodologies and tools;
10. Excellent interpersonal and communication skills, with the ability to collaborate and influence within diverse international teams;
11. Detail-oriented mindset with the ability to prioritize and manage multiple tasks;
12. Problem-solving skills to identify issues, find solutions, and drive process improvement in an international context.