We want to be the best in Zermatt
As a member of The Leading Hotels of the World, the Mont Cervin Palace combines the finest Swiss hotel tradition with the comfort of a modern luxury hotel. Our credo, "doing good for our guests" and "Hospitality by Heart," is something we live every day as a team. Become part of it!
We are looking for a F&B Director to complete our team.
JBRP1_CH
Introduction
* Oversee and manage all Food & Beverage operations across restaurants, bar, breakfast, room service, and events/banqueting.
* Ensure consistent delivery of luxury service standards and exceptional guest experience in line with LQA requirements.
* Coordinate service, kitchen, stewarding, and back-of-house teams to ensure smooth daily operations.
* Monitor operational performance (covers, revenue, costs, guest feedback) and implement corrective actions.
* Lead the strategic development and positioning of the hotel's Food & Beverage offering.
* Drive revenue growth through concept development, seasonal activations, upselling, and cross-selling.
* Manage budgets, forecasting, cost control, purchasing, and inventory management.
* Ensure full compliance with hygiene, safety, HACCP, and quality standards.
* Handle guest complaints and VIP requests with professionalism and discretion.
* Oversee cash handling, billing procedures, and duty management shifts.
* Lead, recruit, train, and develop F&B teams in line with luxury service and LQA standards.
* Ensure optimal staffing levels and productivity adapted to seasonal activity.
* Conduct performance management, coaching, and KPI follow-up for management teams.
* Act as an ambassador of the hotel and Michel Reybier Hospitality Collection values.
Your main tasks
* The opportunity to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch
* Employee, Family & Friends room rates and other benefits (for example, in the numerous restaurants of the MRH-Zermatt SA hotels)
* A fitness room is available to our employees, as well as a wide range of sports activities in Zermatt
* Access to our pool area during designated staff swimming times
* Through a development program, doors are open to various courses, for example with the company Ritzy
* Discounts on season or annual mountain railway passes with the Zermatt resident card
* For employees who do not wish or are unable to work both the winter and summer seasons in Zermatt, we provide support-together with our partner hotels-in finding a complementary position
Benefits
* Proven leader with experience in Food & Beverage management within 5-star luxury hotels or palaces.
* Strong operational background in multi-outlet environments, including restaurants, bars, breakfast, room service, and events.
* Solid knowledge of fine dining standards; Michelin-star experience is a strong advantage.
* Experienced in seasonal luxury resort operations with high-volume and peak activity periods.
* Strong financial acumen, including budgeting, forecasting, cost control, purchasing, and inventory management.
* Demonstrated ability to lead, coach, and develop large teams with a hands-on leadership style.
* Excellent understanding and practical application of LQA standards, service excellence, and guest satisfaction.
* Highly professional, guest-oriented, discreet, and detail-focused.
* Strong communication skills with the ability to coordinate effectively across departments.
* Degree or diploma in Hospitality Management or equivalent professional training.
* Solid knowledge of HACCP and Swiss hygiene & safety standards.
* Passionate about luxury hospitality, service culture, and continuous improvement.
Your profile