Senior associate / manager - client listening coordinator

Section id="hero" p p h1Senior Associate / Manager - Client Listening Coordinator /h1 Grow here. Go further. /p /p /section article id="introduction" p p p h2bYour Team /b /h2 pThe Clients Markets team supports PwC Switzerland's leadership and client-facing teams by strengthening client relationships and enabling a consistent, high-quality client experience. Working closely with partners, engagement leaders and leadership teams, the function plays a key role in gathering, structuring, and translating client feedback into actionable insights. The team acts as a central coordination point for client listening activities, ensuring transparency, quality and impact across key accounts and strategic client segments. /p /p p p p Zürich /p p As per agreement /p p 100% /p p Internal Firm Services /p p Everyone welcome /p p ID: WD /p /p /p /p /p /article section id="impact-skill" p p h2bYour Impact /b /h2 ulliCoordinate PwC Switzerland's client listening programme across key client segments, accounts and leadership stakeholders. /liliAlign annually with ASR leadership, Family Business and Middle Market partners, and Global Client Partners to define targets and focus areas. /liliConsolidate and analyze prior-year client listening results and present insights to leadership on request. /liliTrack and maintain the agreed client listening roadmap, including meetings, actions and follow-ups. /liliAct as the central point of contact for all client listening topics and related processes. /liliInitiate and manage client feedback surveys using the client listening tool and ensure timely distribution of results. /liliMaintain accurate status records, documentation and results folders on a daily basis. /liliCollaborate closely with the Client Listening Lead and, where appropriate, support partners in client feedback meetings. /li /ul /p p h2bYour Skill Set /b /h2 ulliBachelor's degree as a minimum qualification. /liliSenior Associate or Manager level with 2–3 years of professional experience, preferably in a Big 4 or consulting environment. /liliSolid understanding of client listening programmes, engagement processes and stakeholder management. /liliFluency in German and English, written and spoken. /liliStrong attention to detail and a high level of accuracy in data handling and documentation. /liliAdvanced IT and office system skills, particularly in Microsoft Office (especially Excel) and Salesforce. /liliAbility to streamline manual processes, reduce error risk and improve efficiency and quality. /liliClear, confident communication and presentation skills across senior stakeholder groups. /liliOrganized, service-oriented and proactive mindset with a collaborative, team-focused approach. /liliOwnership mentality combined with resilience and positive energy when dealing with complexity. /li /ul /p /p /section section id="benefits" p h2Your Benefits /h2 p p Hybrid Flexible Working Model Our work model enables you to spend part of your time working in the office and part at home (provided this is your preference) – unless you’re at your clients’ premises, which is of course always the priority. This approach allows you to tailor your schedule to your personal working style. /p p Learn and Grow Our learning and development approach helps you gain valuable skills and knowledge to advance your career, not just at PwC. We offer a variety of internal and external courses for training and upskilling. Identify your strengths and areas for improvement and gain new skills to achieve your professional goals. You’ll build confidence, enhance your job performance, and take your career to the next level. /p p Sustainable Performance PwC is committed to creating an environment of sustainable performance. We therefore offer a range of resources such as sustainable performance workshops, self-leadership trainings, resilience and mindfulness sessions, nutrition webinars, and yoga courses. /p p Vacation and Leave From maternity, paternity, and adoption leave to vacation and paid leave, we know it’s essential to take time away from work. At PwC, you can enjoy a variety of leave options to recharge, relax, or achieve personal milestones. /p p Volunteering Are you passionate about doing good and making a difference? That’s great, because so are we at PwC. We encourage you to participate in volunteer work by offering paid time off for volunteering activities. Our Corporate Sustainability programmes help you find purpose and fulfilment while working with us. /p p My Benefits Portal Introducing our special offers and discount platform! With this platform, you’ll have access to exclusive deals and discounts on a variety of products and services. Whether you’re looking for the latest fashion trends, the hottest tech products, or the best travel packages, our platform offers something for you. /p /p /p /section section id="contact" p h2b /section /p /b