Overview
Primary Duties Our Sales Associate's key priority is to further develop domestic clientele, by leveraging her/his own local network and partnering with business introducers to bring new business to our boutique. The mission is to attract and convert clients beyond the borders of the Boutique, the city and region. She/he will not only act inside but also outside of our boutique to identify, recruit, and convert new prospects by leveraging digital and physical tools.
Key Responsibilities
* Sales Turnover: To achieve the boutique monthly and annual sales turnover, in line with Roger Dubuis commercial strategy, sales ceremony and client service excellence
* To assist co-workers in the sales/aftersales process and work as a team under the supervision of the Boutique Manager
* To “wow” your Client with an unexpected, audacious, and incredible experience
* To welcome client, in the Boutique, over the phone, by e-mail or mail, according to Roger Dubuis guidance and standards
* To gain qualitative client data and improve the boutique client portfolio
* Remote selling and business development
Brand Ambassador
* To represent and promote with the highest standards Roger Dubuis’ name and image inside and outside the Boutique
* Responsible for the acquisition of qualitative customer data and the update of the customer database
* Development of customer loyalty by way of excellence in service and treatment
* Generating brand awareness
* Assist in organizing marketing events
* Thoroughly understand our products and services to inform potential customers
* Develop network and clientele
* To ensure a constant perfect personal appearance
Boutique Operations
* To take part actively in team meetings, cycle/annual inventory counts, and all daily operations as required
* To assist fellow Boutique Ambassadors during a sale – i.e. customer service, gift wrapping, conveying pieces from the stock.
* To perform any selectivity entrusted task by the Boutique Manager – i.e. re-stocking, display, sales accessories follow-up and maintenance
* To respect, apply and promote security rules
Your Profile
* Bachelor degree in Business, hospitality or equivalent
* Extensive client book and experience working with UHNWI in the area of Geneva
* Eager to attend frequently luxury events, network and create leads outside of the Boutique
* Elegant and inspiring, passionate and confident, empathetic and integrous, agile and entrepreneurial, team player and audacious
* Strong developer of customer loyalty and personal relationships & ability to work in an international environment
* Solid understanding of sales principles and customer service practices
* Strong selling techniques and brilliant storytelling
* An excellent command of French & English
* An organized person with an excellent attention to detail and high client treatment standards
* A Team player with excellent inter-personal skills and multi-tasking
* Digitally savvy
* Ability to travel up to 30%
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