Position
Customer Service & Tender Specialist – 80% to 100% (f/m) – Winterthur, Switzerland
Company
Acrostak is an international medical device company active in the development, manufacturing and commercialization of innovative solutions used for interventional cardiology. Our product portfolio includes a variety of angioplasty catheters used to open occluded vessels and restore blood flow as well as other high-tech devices in the field of minimally invasive interventions. Our clients are distributors and hospitals across the globe.
Responsibilities
* Daily orders processing (distributors and hospitals) in ERP
* Preparation of the delivery notes and invoices to customers
* Support to the sales team and distributors
* Manage process between logistics / warehouse and sales requests
* Control products availability in stock according to the production plan
* Manage the consignment stocks with the logistics department
* Support our Regulatory Affairs team during the registration processes
* Administration of required documents for shipments to customers
* Apply for documents from authorities, chamber of commerce, Embassies
* Customer master data maintenance (ERP) in accordance with Sales Managers
* Update and ensure customer master data (ERP) in accordance with Regulatory and Quality assurance
* Monthly CFO statistics and update currencies (ERP)
* Customer master data maintenance CRM
* Marketing material inventory management
* Tenders tracking, management and documentation support in accordance with sales management
Qualifications
* Graduated commercial education (min CFC), higher education preferred
* More than 3 years of professional experience, mainly in office CSC and tender management
* Excellent interpersonal skills, good communication skills, able to take initiatives
* High degree of independence and flexibility
* Very good knowledge of MS-Office products and modern ERP systems
* Fluent in English and German; excellent in French and/or other languages
* Ability to efficiently manage multiple tasks and to define priorities
* Able to work with different cultures and mentalities around the world
* Able to work under pressure
* Experience in Medical Devices is an asset
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