MISSION
The Commercial Operations Lead will oversee the Mints/Minting Operations team, ensuring secure, compliant, and efficient end-to-end precious metals operations — from client onboarding, contracting, coordination with production/sales team, product development, through to delivery, and settlement.
This hands-on leadership role combines operational excellence with strong client relationship management, driving premium service delivery and cross-department alignment, and continuous process improvement across all commercial and production-related activities.
MAIN ACTIVITIES AND RESPONSIBILITIES
Leadership & Team Management
* Lead, coach, and develop a team of three to ensure high-quality execution and exceptional client service.
* Foster a collaborative and high-performance culture, aligned with company values and business objectives.
Client & Commercial Operations
* Serve as the operational partner to the Sales team.
* Oversee the full client lifecycle, from onboarding (KYC, tenders, quotations, offers, and contracts) through account maintenance and settlement.
* Supervise daily commercial operations, ensuring all transactions and terms are accurately recorded.
* Manage customer projects from design through production, packaging, and delivery — coordinating with internal and external stakeholders.
* Respond promptly to client requests and issues, ensuring timely resolution and strong relationship management.
* Support Relationship Managers in assessing account performance and preparing data overviews.
Cross-Functional Collaboration
* Work closely with Production, Design, Marketing, Logistics, Trading, Treasury, Compliance, and Legal to ensure seamless end-to-end workflows.
* Support and participate in customer visits, trade fairs, and client events.
* Coordinate production priorities jointly with Sales and Production teams.
Process & Systems Improvement
* Document, implement, and enhance operational processes to drive efficiency and compliance.
* Identify and support IT needs, contributing to system design, upgrades, and adoption.
* Promote synergies across departments and proactively suggest innovations or process improvements.
REQUIRED EDUCATION AND EXPERIENCE
* Bachelor's or Master's degree in Commercial Operations, Supply Chain Management, Business Administration, or a related field.
* 3–5 years of professional experience in sales support, client service, or commercial operations, ideally within the Mints/Minting or Precious Metals industry.
QUALIFICATIONS AND SKILLS
* Strong leadership and people-management skills.
* Excellent interpersonal and client-service orientation.
* Highly structured, agile, solution-driven mindset with close attention to detail.
* Strong organizational and problem-solving abilities.
* Ability to perform under pressure and manage multiple priorities
* Clear and confident communicator, both written and verbal
* Culturally sensitive and respectful of diversity.
* Self-starter who thrives in a dynamic, fast-paced environment.
* Fluency in German, Italian, and English.
* Swiss national, EU national, or holder of a valid Swiss work permit.