We are seeking a skilled professional to lead our Service Management department. As the Head of Service Management, you will oversee a team of seven direct reports and five specialized units, driving the development and optimization of services and corporate real estate portfolio.
About the Role
You will play a crucial role in shaping and delivering global services aligned with our NEXT ambitions. This includes leading digital project management and consultancy services, overseeing business travel and corporate credit card programs, managing lease accounting and operations, and responsibility for our internal insurance portfolio.
Additional responsibilities include coordinating our digital landscape and initiatives, serving as a member of our Emergency Management Team, and collaborating with other departments to achieve common goals.
About the Team
The Corporate Real Estate & Services department is globally responsible for managing our corporate real estate, including office environments and service delivery. Our Service Management department provides expertise and guidance across the full CRES service portfolio, serving as the key interface to our Regions and Group Digital & Technology Office.
Requirements
* Masters degree preferred in Business Administration, Corporate Real Estate Management, or an MBA.
* Demonstrated experience in leading complex operations and large-scale global initiatives.
* Proven ability to align diverse teams and drive change across a complex, global network.
* Strong understanding of Corporate Real Estate Services (CRES), with solid business acumen and domain expertise.
* Customer-focused mindset with the ability to identify and address client needs; excellent analytical, conceptual, and problem-solving skills.
Benefits
We offer an attractive performance-based variable compensation component, designed to recognize your achievements. In addition, you will enjoy a variety of global and location-specific benefits.
About Us
We are a leading provider of reinsurance, insurance, and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.