For a major pharmaceutical company in the Neuchâtel area, we are looking for a 12-month temporary contract for an
Account Specialist, Logistics & Planning 100% - H / F
Italian / Spanish / French a plus
* Coordinate and manage patient treatment schedules with treatment and manufacturing sites.
* Act as the main scheduling contact for assigned treatment centers, ensuring an exceptional end-to-end experience.
* Maintain accurate patient scheduling data and manage transactional information in BMS systems.
* Troubleshoot scheduling issues, implement solutions, and execute exception processes like product returns or replacements.
* Provide real-time portal support and train treatment sites on scheduling processes.
* Document customer feedback and maintain account data.
* Participate in team meetings, escalate issues, and offer insights into account health.
* Provide on-call support as needed and contribute to assigned projects or working groups.
Profil attendu
* Bachelor's degree or equivalent (minimum 3 years of relevant experience).
* Preferred background in customer service, logistics, supply chain, or related fields.
* Strong organizational, communication, and interpersonal skills.
* Exceptional customer service orientation with the ability to handle challenging situations.
* Adaptable, self-motivated, and team-oriented with a global mindset.
* Italian, C1 / Spanish B2, C1 / French a plus
Details :
* Work Location : Office-based in Boudry, Switzerland (minimum 50% on-site attendance).
* Work Hours : Rotating shifts (7 : 30 AM–4 : 30 PM or 9 : 00 AM–6 : 00 PM).
* On-Call : Weekend / holiday support as assigned; occasional overtime.
* Travel : Up to 10%, limited international travel (once per year).
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