It support technician - 80% - long-term mission

Join our client, a key player in hydroelectric energy. IT Support Technician - 80% - Long-term mission. Join our client, a key player in hydroelectric energy in Valais, contributing to the distribution of essential electricity. Participate in a large-scale mission within a dynamic team where your technical support will make a difference. IT Support Technician - 80% - Long-term mission. About the role. This key position aims to strengthen our IT support team by taking charge of level 1 and 2 helpdesk tasks. You will be the first point of contact, providing reactive and educational technical assistance, while participating in the evolution of our services.What we offer. A stimulating opportunity to develop your skills in an essential environment. Possibility to transition into other areas after the mission. As an IT Support Technician, you will be responsible for providing quality technical support, from resolving daily incidents to managing workstations and cybersecurity. - Respond to IT support requests (level 1 and 2) and resolve issues through incident and request tickets via Jira, ensuring rigorous follow-up. - Install and configure IT equipment (workstations, monitors, etc.). - Update systems and software to ensure security.What we are looking for. Knowledge in IT support and mastery of Windows systems, as well as knowledge of Microsoft SharePoint and Jira. Ability to manage and update systems through a collaborative process, showcasing emotional intelligence and excellent communication skills.Recruitment process. This recruitment process is managed by Academic. The selection process is ongoing, and the job posting may be closed before the recruitment process is completed if we move to the next stage. The process includes two tests: a personality test and a cognitive test. These tests are tools to find the right talent for the right position to ensure equality, diversity, and a fair process. jid7b6b32eaen jit0311aen jpiy26aen