Your activity
As Head of Customer Service, your role will be to ensure operational excellence and long-term customer satisfaction by:
* Supervising the service and support of laser, electro-erosion and mechanical machining equipment
* Managing a fleet of several hundred machine tools installed in Asia (50%), Europe (40%) and the United States (10%)
* Coordinating FAT acceptance tests and SAT installations for dozens of new machines each year
* Organising and optimising the management of spare parts, repairs, support requests, training and technical interventions
* Developing and supervising a multidisciplinary team of technical and administrative staff
* Defining and deploying robust and efficient processes: request management, intervention planning, team skills development
* Liaising between customer needs and internal teams (technical office, operations, sales)
* Establishing and maintaining relationships of trust with our customers and subsidiaries internationally to ensure excellent satisfaction
Your profile
* Master's degree in systems, electrical or mechanical engineering
* Proven experience in machine tools, ideally in laser machining and/or electroerosion and/or mechanics
* Proven skills in the installation and commissioning of machine tools (commissioning, parameter adjustment, optimisation)
* Strong leadership skills, good listening skills and a strong customer focus
* Successful experience in project management and management of international and multidisciplinary teams
* Fluency in French (C2) and English (C2); knowledge of German and other languages is an asset
* Position based in Switzerland, with a strong international dimension and frequent travel to be expected
* Willing to travel occasionally worldwide
Your benefits
* 40 hours per week
* Minimum 5 weeks of vacation per year
* Flexible working hours and the possibility of home office
* Free parking spaces
* Discounts with various partners
We offer an interesting and varied position that is aimed at a conscientious, precise person who is eager to progress.
If you are interested in taking on this challenge, please send us your complete and detailed application (cover letter, CV, diplomas, and work certificates, etc.) via or:
Posalux SA, Human Resources, Mrs. Stefania Di Renzo, Rue Fritz-Oppliger 18, Case postale 6075, 2500 Bienne 6, ,