About the Role:
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We are seeking a highly skilled IT Support Specialist to join our team.
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Job Description:
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* Provide first and second-level contact and problem resolution for customer issues.
* Work with third-party vendors to remediate complex AV issues as needed.
* Communicate issue status and resolution in a timely manner.
* Maintain accurate ticket updates for all reported incidents.
* Install, upgrade, support, and troubleshoot Windows operating systems and Microsoft Office applications.
* Broad experience in IT with a basic understanding of networks, servers, audio/visual equipment, smart devices, and telecoms.
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Requirements:
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* A valid work permit.
* Fluency in English.
* Good knowledge of computers and IT.
* Experience in a related field is desired.
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Key Responsibilities:
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1. Provide technical support to customers via phone, email, or in-person.
2. Troubleshoot hardware and software issues.
3. Collaborate with vendors to resolve complex technical issues.
4. Document and maintain accurate records of customer interactions.
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About Us:
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We offer a dynamic and supportive work environment with opportunities for growth and development.
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What We Offer:
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A competitive salary and benefits package.
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