Cross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor - Technical - Sales position in Portugal.
Language
Italian (Native) + English (solid B2)
Key Responsibilities
* Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
* Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
* Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds.
* Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
* Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
* Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Candidate Profile
* Excellent communication skills coupled with empathy and team spirit
* Tech-savvy
* Previous experience in Customer Service (preferable)
* Previous experience in sales is a plus
* Availability to work on rotational shifts
Benefits:
* Salary Conditions: 1050 euros x 14
* Performance bonus: up to 225 euros
* Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract
* Schedule: Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)Days Off: Sunday + 1 rotational day
* Type of contract: 6 months with the possibility of renewal
* Working remotely