Role Overview
We are looking for a hands‑on Solution Architect to design and deliver creative, scalable solutions across our global Customer Service business. In this role, you will shape the architecture of our service processes across SAP S/4HANA, SAP CS, SM & SD, Service Cloud (C4C V2), SAP Field Service Management, and Asset Manager. You will collaborate closely with business stakeholders, developers, and implementation partners to ensure robust, future‑ready service solutions.
Responsibilities
* You design and deliver high‑quality solution architectures for the Epics and initiatives you own
* You elaborate solution concepts, perform requirements engineering, and create system and program specifications
* You coordinate internal and external development partners, including quality checks and testing
* You independently perform SAP S/4HANA CS/SM/SD/FSM customizing and document system setups
* You support global implementation projects and provide third‑level support for global users
Qualifications
* Bachelor's degree in business informatics, computer science, engineering, or a comparable field
* 5+ years of professional experience, including 2+ years in a similar Solution Architect or Application Manager role
* Strong experience with SAP S/4HANA Customer Service (CS), Sales & Distribution (SD) as well as experience with Service Management in S/4
* Proven ability to create architecture deliverables in both waterfall and Agile environments
* Fluency in English, with strong communication and collaboration skills
Benefits
* Vacation entitlement: 25 to 30 days per year depending on age
* Mobility concept: OSTWIND ZVV / Z-Pass + half‑fare travel card for CHF 365 + CHF 400 public transport credit as well as an attractive first‑class travel card or free parking
* VIVA Restaurant: daily fitness menu from 9.00 CHF
* Employer‑funded pension plan: Bühler Pension Fund (www.pk-buhler.ch)
* Health‑Port: preventive health care through laboratory analyses, massages, nutritional advice, physiotherapy, group courses and a company doctor
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