Job Description
Your Mission
As a Business Process Engineer in the Process and Quality team, you will help shape and improve core business processes across our Real Estate vertical. In close collaboration with stakeholders from Product, Support, Sales, and Operations, you’ll work on designing and implementing efficient, scalable, and customer-centric processes in a SaaS-based, digital portal environment.
This role is ideal for someone with hands-on experience in business process analysis or improvement, seeking to work cross-functionally and develop end-to-end understanding.
You’ll also contribute to process optimization within our Customer Care Center (CCC), strengthening the connection between Support, Sales, and Product.
Specifically, you will work on :
1. Analyze, model, and improve key business and support processes across B2B and B2C journeys
2. Support process documentation, standardization, and knowledge sharing across teams
3. Identify and resolve inefficient or repetitive tasks, especially in support operations
4. Act as a liaison between the Customer Competence Center (CCC) and other stakeholders, collecting needs and supporting technical translations
5. Contribute to proactive support planning for upcoming releases or changes
6. Coordinate and communicate product update briefings to Support teams
7. Assist in creating training modules for tools, systems, or workflows
8. Collect and analyze operational data to identify areas for continuous improvement
9. Participate in workshops and collaborate on cross-functional initiatives
10. Drive AI solutions within CCC and at interfaces to other areas
Qualifications
What will you bring to the ride?
* 2–5 years of experience in Business Process Management, Operational Excellence, or related fields
* Exposure to process design, customer support flows, or cross-functional coordination in digital or SaaS environments
* Basic knowledge of process modeling standards (BPMN, flowcharts) and improvement techniques (Lean, 5 Whys, etc.)
* Analytical mindset with a drive to understand "why" and "how" things work
* Proactive and communicative team player eager to learn and take ownership
* Fluent in English and German (written and spoken); French is a plus
* Familiarity with tools like Miro, Confluence, Jira, Notion, Salesforce, Retool, SEON, or similar is a plus
We value your skills and ability to learn quickly, so don’t worry if your career path has been unique.
Additional Information
What do we offer?
* 6 weeks of holidays (with the possibility to buy up to 10 additional days)
* 40-hour workweek
* 18 weeks of maternity leave and 6 weeks of paternity leave, including cases of adoption
* Flexible working arrangements (we strongly value work-life balance)
* Access to mental health, well-being, and counseling platforms
* Swiss transport system half-fare card and travel first class by train between SMG sites in Switzerland
Recruitment Process
We believe hiring is a two-way process, where both parties get to know each other. Here's what to expect :
* Initial Screening Call
* Technical Assessment / Meeting the Hiring Manager
* Team Fit Meeting
At SMG, we value diverse perspectives and believe in everyone's potential. We encourage applications from all backgrounds, even if you don’t meet every requirement. Together, we grow skills, embrace differences, and make an impact.
Apply now
Send us your detailed CV and any supporting documents that showcase your fit for this role.
LI-Hybrid
About Us
SMG Swiss Marketplace Group AG is a pioneering network of online marketplaces and a leading European digital company that simplifies lives with innovative products.
Our portfolio includes Real Estate (ImmoScout24, Homegate, Flatfox, alle-immobilien.ch, Immostreet.ch, home.ch, Publimmo, Acheter-Louer.ch, CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo), and Finance & Insurance (FinanceScout24, moneyland.ch).
Founded in November 2021 by TX Group AG, Ringier AG, La Mobilière, and General Atlantic.
Disclaimer
SMG primarily engages directly with candidates. We do not accept unsolicited resumes or profiles from recruitment agencies unless specifically requested. Submissions without prior approval will not be acknowledged or considered. We appreciate the cooperation of recruitment agencies respecting this policy.
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