IT Support Specialist
Job Description
Job Title: IT Support Specialist
Position Overview
The IT Support Specialist provides day-to-day technical support for staff, students, and classrooms in a PreK–8 school environment. This role focuses on maintaining reliable technology systems, troubleshooting issues, and supporting educational tools to enhance teaching and learning.
Key Responsibilities
* Technical Support: Provide first-line technical support for teachers, staff, and students regarding hardware, software, and basic networking.
* Device Maintenance: Set up, configure, and maintain devices including laptops, desktops, tablets, printers, and classroom technology such as smart boards and projectors.
* Troubleshooting: Diagnose and resolve issues with operating systems, applications, internet connectivity, and peripherals.
* Account Management: Assist with account setup and management for email, learning platforms, and various school systems.
* Classroom Integration: Support classroom technology integration and respond promptly to in-class tech issues.
* System Upkeep: Perform routine maintenance, updates, and system checks to ensure stability.
* Documentation & Inventory: Document support requests and resolutions using a ticketing system and help maintain an inventory of IT equipment and supplies.
* Compliance: Ensure adherence to school policies related to technology use, safety, and data privacy, particularly for minors.
* Networking & Training: Assist with basic network troubleshooting (Wi-Fi connectivity, device access) and provide simple guidance or training to staff on commonly used tools.
Qualifications
Required:
* High school diploma or equivalent; Associate’s degree or coursework in IT is preferred.
* Basic understanding of computer systems, mobile devices, and common software like Windows, macOS, and Google Workspace.
* Strong problem-solving and communication skills.
* Ability to work patiently with young students and non-technical staff.
Preferred:
* 0–2 years of IT support experience, including internships or school experience.
* Familiarity with educational technology platforms such as Google Classroom or other learning management systems.
* Basic knowledge of networking concepts.
* Entry-level certifications, such as CompTIA A+.
Key Skills
* Customer service mindset and strong interpersonal skills.
* Ability to explain technical issues in simple, non-technical terms.
* Strong organization and time management abilities.
* Adaptability in a fast-paced school environment.
* On-site role in a school setting, including classrooms, offices, and labs.
* Frequent interaction with children and educators.
* Physical requirement to occasionally lift equipment weighing up to ~25 lbs.
Why This Role Matters
This position plays a critical role in ensuring that technology supports student learning and classroom success. The IT Support Specialist helps minimize disruptions and empowers teachers to effectively use digital tools.
15481 N Jarvis Road
Tahlequah, OK 74464
(918) 456-5131
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