A leading engineering firm is looking for an IT Service Delivery Manager in Winterthur, Switzerland. The role involves overseeing the global IT Service Desk, ensuring high-quality service delivery, and driving continuous improvement initiatives. Ideal candidates will have over 5 years of experience in IT Service Delivery, strong customer service skills, and ITIL certification. Competitive salary and permanent contract offered. Reach out to our team for more information. #J-18808-Ljbffr