Overview
We are looking for a motivated and skilled ICT Supporter to join a dynamic team delivering onsite IT services for a leading Swiss telecommunications and IT service provider. This role offers the opportunity to work in a complex enterprise environment supporting thousands of users and contributing to high-impact operational and project-based tasks.
Your responsibilities
* Provide onsite IT support for approximately 10,000 users in a Citrix and Microsoft Windows environment.
* Perform IMACD tasks (Install, Move, Add, Change, Delete) to ensure operational continuity.
* Troubleshoot and resolve software and hardware issues, acting as the primary onsite contact.
* Occasionally support VIP users with high-priority needs.
* Maintain close communication with users to ensure high service quality and satisfaction.
* Contribute to the development and optimization of operational processes.
* Support project work when workload permits.
Your Profile
* EFZ in Informatics or equivalent professional experience in onsite IT support.
* Solid knowledge of Microsoft operating systems (especially Windows 11), Active Directory, and SCCM Group Policies.
* Experience in workplace support within complex environments.
* Strong communication skills
* Proactive work ethic and adaptability to new technologies.
* Problem-solving skills and service-oriented mindset.
* Valid driver\'s license.
* Clean criminal and debt record (documents not older than 3 months).
Language Requirements
* German: C1 (Advanced)
* English: B2 (Upper Intermediate)
* Swiss German: B2 (Upper Intermediate)
* French and Italian: Not required
Nice-to-Have Skills
* ITIL Foundation certification.
* Analytical thinking and ability to work independently.
Additional Information
* Start date: 01.10.2025
* End date: 30.04.2026
* Workload: 60%
* Working hours: 24 hours/week, 4.8 hours/day
* Work schedule: Monday to Friday, 07:30 to 17:30, with regular on-call duties
* Location: Basel - onsite
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Industries
* Staffing and Recruiting
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