Your Responsibilities
1. You are responsible for the leadership and management of the Claim Management team
2. You ensure that all processes and procedures in the warranty area comply with the service agreements with internal and external customers
3. You are responsible for the continuous monitoring of all KPIs and take appropriate measures when necessary
4. You review requests to ensure completeness and correctness in accordance with the contractual requirements
5. You prepare claims and forward them to the relevant internal departments
6. You continuously monitor process indicators and resources and take appropriate measures to achieve targets when necessary
7. You ensure professional communication with customers regarding current quality issues
8. You implement, recall and retrofit actions at customers, monitor them and validate supplier complaints before handing them over to the relevant department
9. You prepare cost planning as a basis for decision-making for risk analyses and preventive measures
10. You organize and moderate internal meetings as well as customer meetings
Your Profile
11. You hold a degree in Mechanical Engineering or Automotive Technology, as well as additional training in Business Administration
12. You have several years of professional experience, as well as excellent product knowledge and an affinity for diagnostics
13. You have experience working in a company with an international environment and a matrix organization
14. You possess excellent German skills as well as excellent English and/or French skills
15. You have excellent knowledge of MS Office packages and are familiar with ERP systems
16. You bring strong leadership skills and the ability to develop and inspire your team. You demonstrate a high level of customer orientation, professional communication, strong interpersonal skills, and flexibility. Reliability and a strong sense of responsibility complete your profile
Our offer
Can we inspire you to take on a responsible position in a dynamic and independent family business? We offer you room for ideas, a secure job, modern and family-friendly employment conditions such as flexible working hours, home office, a company restaurant, training opportunities as well as many benefits. The workplace is located in Bulle, surrounded by the wonderful nature of the Gruyère region. Start planning your personal and professional development with us.
In order to ensure a fair application process, we cannot accept applications by post or email.
This position is subject to a background check process; the process is conducted by our partner Aequivalent.