An exciting opportunity exists for a world-class Residence Host to join our newly created luxury travel brand. Under the direction of the Residence Manager, this role provides special and personalized service to every guest, anticipating their needs and ensuring maximum satisfaction.
Job Responsibilities
1. Provide exceptional, varied, and professional guest service expected of a world-class butler service;
2. Greet guests upon arrival and assist them in settling into their Residence;
3. Assist guests with all needs throughout their stay (bookings, packing and unpacking, laundry delivery, Residence decoration, etc.);
4. Offer concierge-type services and accompany guests on excursions if requested;
5. Observe guests' routines to anticipate needs, ensuring maximum satisfaction;
6. Work closely with the Suite Host to share duties and care for guests;
7. The Residence Host and Suite Host aim to provide the highest service standard, exceeding guest expectations;
8. Split cleaning and maintenance of residence duties with the Suite Host.
Requirements
1. Fluent English, both oral and written; any additional European language is an advantage (Italian, Portuguese, German, Spanish, French).
2. A diploma or degree from an internationally certified hotel school;
3. At least 3 years' experience in a similar role in luxury hotels or resorts;
4. Experience on a cruise ship is beneficial;
5. Good communication and interpersonal skills;
6. Flexibility and outstanding customer care skills.