For one of our clients, a well-established international humanitarian organization based in Geneva, we are looking for a Business Analyst – CRM to support ongoing transformation initiatives.
This is a temporary position within a structured and collaborative environment.
Your role
You will support the evolution of CRM-related processes, data models, and tools, acting as a key interface between business stakeholders and IT teams.
* tiesPerform business process mode ling and contribute to process improvem
* desnSpecify data models aligned with business n eedsGather and document business requirements, user stor
* ies,Support testing ph
* astFacilitate works hops with stakehol
* dersContribute to change manage ment (training materials, user support, communicat
* ofileBachelor’s or Master’s degree in Engineering, Economics, or related
* field6–9 years of experience, including at least 5 years in a similar
* roleExperience with CRM/ERP sy stems (Microsoft Dynamics is a
* plus)Comfortable with BI tools and advanced Excel / Power
* PointExperience with process modeling tools (Visio or equiva
* lent)Proven ability to work in transformation or change-driven environ
* Why ?Join a recognized international organi zation with a meaningful m
* issionWork in a structured, collaborative envir onment with experienced stakeh
* oldersContribute to ongoing transformation topics without heavy political ex
* posureGain experience in a complex, multi-stakeholder eco
rested?If this role matches your background, feel free to apply or reach out for a discussion.
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