Ph3Tasks /h3 pYou are the operational lead of KEEN Zurich - responsible for turning a high-touch wellness experience into a world-class, scalable operating model. This role sits at the intersection of hospitality, systems thinking, team leadership, and commercial performance. You are not here to “keep things running.” You are here to build operational excellence into the DNA of the business. /p pThe founders should be able to step away from daily studio operations entirely because the studio runs with precision, structure, accountability, and momentum under your leadership. At the same time, you will help define and refine the operating blueprint that future KEEN studios will be built from. This is a growth role for someone excited by scale, structure, and ownership. The right person sees operational excellence not as administration, but as a competitive advantage. /p h3Guest experience /h3 ul liGuarantee the best possible experience for every guest, every session /li liOwn the full atmosphere /li liResolve issues independently and to completion /li liBring forward new initiatives to uplift the guest experience /li liBuild and enforce structured processes for customer support /li /ul h3Studio operations /h3 ul liRun the studio independently across all 7 days /li liOwn all studio systems /li liBuild and enforce a live maintenance schedule /li liUphold irreproachable hygiene standards /li liCoordinate external suppliers and maintenance providers independently /li liDevelop and own the operations blueprint ready for expansion /li /ul h3Commercial performance financial reporting /h3 ul liOwn the commercial animation of the studio — membership conversion, upselling, and in-studio spending are daily responsibilities /li liBuild retail into the experience — manage inventory, restocking, and cross-selling with full visibility and control /li liTake active ownership of cost and budget management — track operational spending, flag overruns before they happen /li liDeliver clear, structured weekly financial reporting — occupancy, retention, retail conversion, key trends, and proposed actions /li liBuild a repeatable guest feedback process — collect, analyse, and translate into concrete improvements for team and experience /li /ul h3Team culture /h3 ul liRecruit, onboard, and develop the FOH team — with a sharp hiring lens on cultural alignment, not just availability /li liBuild a structured team development plan — training priorities, wiki, and a clear feedback cadence that brings the team up together /li liTranslate brand values into concrete, role‑specific behaviours /li liAddress individual performance gaps directly and in real time /li liCommunicate clearly to the team — structured, intentional, and timely — especially during sensitive moments /li /ul h3Requirements /h3 h3Technical /h3 ul liFull ownership of all operational systems /li liAdvanced scheduling and rota across a 7-day operation /li liStrong operational reporting and analytical capabilities /li liBudget ownership, inventory control, and cost management /li liHealth safety oversight and operational compliance /li liRetail, merchandise, and POS management /li liMembership conversion and retention management /li liIncident management and escalation judgment /li liHigh operational standards around cleanliness, maintenance, and presentation /li liStrong AI literacy /li liConfidence implementing structure, SOPs, documentation across teams /li /ul h3Emotional /h3 ul liCalm, composed, and highly effective under pressure /li liHospitality-first in every interaction /li liExceptionally high ownership and accountability /li liComfortable operating in ambiguity and building structures /li liWarm, direct, and clear in communication /li liNaturally authoritative without ego /li liCommercially minded while protecting the integrity of the brand experience /li liDeeply organised and process-oriented /li liEnergised by creating systems, standards, and operational clarity /li liObsessed with consistency and executional excellence /li /ul h3Previous Roles /h3 ul liSolid operational background in hospitality, wellness, premium retail, or fitness /li liProven team management — building, scheduling, and developing a FOH team /li liCommercial track record — membership sales, retention, revenue targets /li liComfort with financial reporting and performance indicators /li liProcess-oriented — builds systems, doesn't just follow them /li liWellness, spa, or studio background a strong plus /li /ul pAs Europe’s first Active Recovery Club, KEEN is dedicated to redefining the recovery experience. Offering both guided and self-guided sessions, we’ve created a supportive community where active recovery and social wellbeing becomes a shared journey. With science-backed protocols and immersive experiences, we make advanced recovery accessible and affordable, empowering you to elevate your physical, mental, and emotional well‑being — all while growing stronger together. /p /p #J-18808-Ljbffr