Ph3About the Role /h3 pWe’re looking for a bCustomer Experience Manager /b to improve end-to-end customer journeys and ensure the customer’s voice drives decisions across Flanker Brands. You’ll work with Product, IT, and Customer Service teams to optimize processes, lead UAT, and deliver exceptional experiences. /p h3What You’ll Do /h3 ul liMap and improve customer journeys, identify gaps, and define requirements /li liDocument processes, create training materials, and support agent enablement /li liServe as the go-to for Customer Service topics, bridging business and technical teams /li liLead User Acceptance Testing (UAT) and validate solutions before go-live /li liAdvocate for the customer and drive continuous experience improvements /li /ul h3What We’re Looking For /h3 ul li5+ years in Business Analysis, Process, or Project Management (telecom a plus) /li liExperience with Agile or Waterfall methodologies /li liStrong customer focus and process improvement mindset /li liExcellent communication, problem‑solving, and collaboration skills /li /ul h3Why Join Us /h3 ul liImpact the customer experience across a growing brand /li liWork in a dynamic, cross‑functional team /li liShape innovative processes and solutions /li /ul /p #J-18808-Ljbffr