About the Company : Cognizant Company is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architecture and solutions covering all IT, OT and IoT applications, infrastructures and services.
About the Role : We are seeking a Senior IT Engineer with GxP experience to join our team for a project support role either onsite (Bulle - Switzerland, Braine - Belgium) or remote. The ideal candidate should have strong IT knowledge (must) with basic experience in labs/manufacturing or automation within the pharmaceutical industry (nice to have). He should be highly motivated, innovative, and a self-starter, possessing excellent interpersonal and problem-solving skills.
Responsibilities :
Provide IT support for system upgrades, extension projects, and other project-related activities, including documentation, networking, firewall configuration, SQL and more.
Experience with one or more of the following lab or manufacturing applications is a plus, particularly from an IT perspective, configuration experience is not required but is a plus:
ELN / Elance
Opcenter
DeltaV
Syncade
AVEVA System Platform
AVEVA PI
Empower
While not mandatory, the following areas of expertise are considered a strong advantage for this role:
Incident management:
L2/L3 support
End to end IT incident management
Redact Knowledgebase article for future incident resolution
Monitoring Application health
Problem management:
Proactive and reactive problem management
Create and manage problem tickets
Coordinate end to end problem resolution (Infrastructure, Network, DB & product vendors as appropriate)
Change Management:
Create, manage change requests
Follow up on change activities
Perform change activities as needed (IQ/OQ tests)
Application Operations & Lifecycle Management:
Manage application patching (installation, coordination with product vendor)
Create installation procedures as appropriate
Create and manage asset information in CMDB
Manage application accesses (create/modify/disable)
Create/update service desk guide
Create/update configuration guide
Qualifications :
Senior IT profile with 5+ years of relevant experience
Experience in the pharmaceutical industry preferred
Familiarity with ISA 88 and GAMP guidelines is a plus
Strong analytical, documentation, and interpersonal skills
Required Skills :
Strong IT knowledge
Basic experience in labs/manufacturing or automation within the pharmaceutical industry
Excellent interpersonal and problem-solving skills
Preferred Skills :
Experience with lab or manufacturing applications
Knowledge of incident and problem management
Change management experience
Application operations and lifecycle management experience
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