Job Description:
The ideal candidate will provide first-level and second-level technical support to end-users, troubleshooting hardware, software, and network issues on-site. Responsibilities include installing, configuring, and maintaining desktops, laptops, printers, and other peripherals, as well as managing user accounts and access rights in Active Directory. Additionally, the successful applicant will support Windows OS, Microsoft Office Suite, and other business applications, documenting technical issues and solutions for future reference. This role requires coordination with remote IT teams for escalated support tasks and ensuring compliance with IT policies and procedures.
About You:
We are seeking a highly skilled professional with proven experience in a similar IT support or helpdesk role. The ideal candidate should have strong knowledge of Windows OS, Microsoft Office, and basic networking, as well as experience with ticketing systems and IT service management tools. Excellent problem-solving and communication skills are essential for this position, which also requires fluency in German and proficiency in English. Ability to work independently with minimal supervision is necessary, and certifications such as CompTIA A+, Microsoft MCP, or similar are desirable. Familiarity with ITIL practices is also an asset.
Requirements:
- 3+ years of experience in a similar IT support or helpdesk role
- Strong knowledge of Windows OS, Microsoft Office, and basic networking
- Experience with ticketing systems and IT service management tools
- Fluency in German and proficiency in English
- Ability to work independently with minimal supervision
- Certifications such as CompTIA A+, Microsoft MCP, or similar
- Familiarity with ITIL practices