Who We Are
Image Regenerative Clinic is a prestigious private clinic based in Milan (Italy), internationally recognized as a leading center for high-profile regenerative medicine. As we prepare to open our new location in November in St. Moritz (Switzerland), we are seeking a professional to join our Concierge/Front Desk team in a key role for ensuring an exceptional patient experience.
Role Description
The selected candidate will be the first point of contact for our patients and guests, providing a warm, impeccable and personalized welcome. The role involves both front office and back office responsibilities, within a dynamic, discreet, and meticulously refined environment.
Key Responsibilities
* Provide a seamless and discreet registration process for all the patients and clients
* Handle phone calls and email correspondence with clients regarding inquiries, appointment bookings, and follow-ups
* Coordinate and confirm appointments, follow-ups, and treatment plans
* Handle last-minute changes and urgent requests with discretion and efficiency
* Respond promptly and knowledgeably to questions about services, availability, products, and protocols
* Provide a high standard of written and verbal communication in all client interactions
* Keep strict client confidentiality and handle sensitive medical information (in line with GDPR and local data privacy laws)
* Maintain patient records in the clinic management system
* Manage intake forms, consent documents, and treatment history
* Coordinate with the medical and aesthetic teams to ensure smooth workflow
* Assist clients with skincare, and aesthetic product purchases recommended by the medical or aesthetic team
* Process payments for treatments and products accurately and discreetly using the clinic's POS system
* Maintain a tidy and visually appealing retail display area, restocking items as needed
* Track client preferences and purchase history to support personalized product suggestions and follow-ups
* Preparation of periodic reports and basic administrative tasks
* Upholding the highest standards of service that reflect the clinic's luxury identity
Requirements
* Previous experience in high-end private clinics or luxury hospitality environments
* Excellent personal presentation and a natural aptitude for welcoming guests
* Intuitive approach to guest service
* Strong organizational skills and attention to details
* Discretion, integrity, and operational flexibility
* Excellent command of English and German; knowledge of Italian or additional languages is a plus
* Proficiency with digital tools and management software
What We Offer
* Be part of the opening team of a brand-new luxury center of regenerative medicine opening in November 2025 in St. Moritz. Shape the client experience and grow with us from day one.
* Work in a calm, beautifully designed environment that reflects the elegance and exclusivity of our brand.
* Receive in-depth training in luxury guest relations, medical spa protocols, and premium skincare products. Grow alongside an expert team at the forefront of aesthetic and regenerative medicine.
* Experience a collaborative environment where team harmony, professionalism, and attention to detail come together to create exceptional guest experience.