Your tasks
1. Manage the technical implementation of the SAP FSM Solution with various constellations of connected back end systems including SAP ECC CS, non-SAP ERP systems and in the future S/4HANA Service Management
2. Manage the SAP FSM application, implementing change requests and 2nd level support, fixing tickets for Key User
3. Accountable for the SAP FSM end-to-end operation for system stability, maintainability and performance
4. Act as Business Partner interacting directly with different Stakeholders (Head of Customer Service business, Business Process Owners, Key Users, ERP Functional Experts, External Partners, SAP AG, IT team...)
5. Write and keep updated technical documentation
6. Enrich permanently solution database to increase 1st level support ticket fixing
7. Adhere to process harmonization and standardization guidelines, security best practices, GDPR regulation
Your profile
8. Bachelor/Master degree (Economic, Business, IT or Engineering)
9. SAP FSM
10. SAP ECC CS, S4/Hana Service Management, SAP Service Cloud knowledge a key differentiator
11. Proven record as external and/or in-house consultant dealing with full SAP FSM implementation and integration with back-end systems
12. Knowledge and experience of implementing the FSM Cloud Connector (proaxia FSM Cloud Connector) integrated with SAP ECC CS and/or S/4HANA
13. Strong knowledge in interface technology (EAI, CPI,...)
14. Knowledge of the Engineering Machinery and Component Industry Customer Service processes an asset
15. Excellent English level (oral and written) to be used nearly 100% of the time. French, German, Italian or Chinese an asset
16. Self-starter, Hands-on attitude, Solution finder and Pro-active
17. Customer oriented
Benefits
Clear vision and purpose Sustainability and innovation focus We have high sustainability and innovation goals. Let's work towards a sustainable future together. Excellent learning tools We provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses. Great career opportunities As a global acting company we provide many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.