We are seeking a Commercial Excellence Manager to lead commercial projects across the Swiss Organization, enhancing effectiveness to deliver sustainable growth. The position provides business analyses, processes, tools, and market insights to Business Units and senior management, enabling robust performance monitoring, identification of growth opportunities, and informed decisions. By streamlining commercial processes and enhancing the skills and performance of the local sales team, the role delivers meaningful efficiency gains and improved business results, while working in close collaboration with the DACH I&A team.
In this position you will be directly reporting to the Business Operations Lead CSL CH.
Key Responsibilities
1. Support the implementation of commercial strategies at affiliate level.
2. Analyze sales performance, market trends, and customer insights to identify growth opportunities.
3. Partner with the Global Commercial Excellence team to localize global or regional initiatives.
4. Lead Sales Force Effectiveness (SFE) processes, including customer alignment, segmentation, targeting, and incentives to support the sales organization in setting and attaining their objectives.
5. Adapt and enhance the CRM system to meet local needs and improve commercial effectiveness.
6. Drive the development of business intelligence infrastructure, including data models and data warehouse.
7. Act as liaison with data and solution providers.
8. Develop dashboards and reports, conduct ad hoc and advanced analyses, and support forecasting activities.
9. Collaborate with launch readiness and product managers to support the teams in the elaboration of their strategic and marketing plans with enhanced planning tools and templates
10. Support market research process
Main Tasks
Sales Force Effectiveness
11. Adapt & maintain CRM system to respond to local requirements
12. Segmentation & Targeting adaptation by sales line according to guidance within DACH
13. Goal setting & Incentive calculation by sales line in alignment with global and regional guidance
14. Performance review with regional teams / BU Leads
15. SFE monthly local report & preparation for leadership team review in coordination with DACH I&A team
16. Roll out & training of global project & reports (Smart 2.0, segmentation etc.)
17. Localize an Integrated Account Management approach
18. Liaise & collaborate with global comm. ex teams, in particular DACH team
Analytics
19. Drive continuous development of business intelligence solution, including data warehouse, data model & power BI reports
20. Update & maintenance of reports
21. Publication of monthly standard reports to local management
22. Manage external vendors
23. Liaise with IQVIA & other local data providers
24. Control budget & expenses regarding SFE & BI projects
Strategic Insights
25. Support strategic orientation for CSL Vifor products for leadership & customer / brand teams
26. Support with advanced analyses such as patient flows & forecasts based on globally and DACH provided tools
27. Ad hoc analyses & Market research for local specific data gaps
28. FC Tool management with BU and CT
Your Profile
29. Bachelor’s degree or higher in Business or Sciences is required
30. 3 years plus experience in the area of SFE, marketing, sales, project management in the pharma business
31. Professional level in English, German and French
32. Computer skills, Microsoft Office tools, fundamentals of Data Warehouse and Business Intelligence technologies
33. Strong team player with excellent communication and interpersonal skills and highly committed to meet customer’s needs
34. Organizational skills
35. Understanding of the pharmaceutical market, IQVIA data, CRM, performance measurements and forecasting tools
36. Experience in project management
37. Extensive experience in business and financial analysis
38. Experience in working in CRM systems
39. Able to deliver results through collaboration and influencing
40. Self-motivated and resourceful, with proven ability to multi-task and operate successfully under tight deadlines and time pressure
41. Demonstrated leadership abilities and experience in managing cross-functional teams
If you are interested in this exciting opportunity and would like to contribute to the continued success of CSL Switzerland, we look forward to receiving your application via our online application platform
About CSL Vifor
CSL Vifor is a global partner of choice for pharmaceuticals and innovative, leading therapies in iron deficiency and nephrology. We specialize in strategic global partnering, in-licensing and developing, manufacturing and marketing pharmaceutical products for precision healthcare, aiming to help patients around the world lead better, healthier lives. Headquartered in St. Gallen, Switzerland, CSL Vifor also includes the joint company Vifor Fresenius Medical Care Renal Pharma (with Fresenius Medical Care). The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people and delivers its lifesaving therapies to people in more than 100 countries.
To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit and CSL Plasma at .
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